Care Coordination Administrative Assistant - Operations

Person Centered Services • Rochester, NY

7d

About The Position

The Administrative Assistant for Care Coordination is responsible for providing clerical and administrative support for the Care Coordination department.

Requirements

• Ability to find and use available resources to solve problems while being self-directed.
• Knowledge of Microsoft Word and Excel
• Strong oral and written communication skills.
• Strong organizational skills
• Ability to keep sensitive and privileged information confidential
• Demonstrates cultural competence
• Proactively approaches professional responsibilities
• Ability to complete work in a timely manner
• High School Diploma/GED required.
• Must have access to reliable transportation and be willing to travel regularly within the service area

Nice To Haves

• Associates Degree, preferred.
• Familiarity with I/DD provider agencies, OPWDD, or Health Homes, preferred.
• Office Experience preferred
• Experience creating and utilizing tracking systems in Excel preferred.

Responsibilities

• Completes program-related typing, copying, and other clerical tasks to include letters, correspondence, memos, records, and reports.
• Answers and tracks incoming intake calls and responds to inquiries and escalating to others as necessary.
• Sorts and files correspondence, program records, case notes, etc.
• Completes confidential typing and data entry as requested.
• Establishes and maintains department databases.
• Creates and maintains all department forms
• Creates and maintains department spreadsheets/trackers/reports.
• Attends department meetings, as needed, to take notes.
• Assists in scheduling meetings, booking rooms, maintaining shared drives/calendars, tracks info (billing, caseloads etc.), mail/postage.
• Assists Intake Specialist with completion/submission of applications/referrals for services and benefits/entitlements.
• Uploads and submits documents to statewide databases/authorization systems.
• Keeps intake dashboard updated and accurate.
• Monitors and reviews enrollments prior to the transition to Care Coordination.
• Utilizes statewide databases to verify eligibility, status, and demographic information.
• Documents and constructs reports in the Electronic Medical Health system.
• Other duties as necessary or assigned.
• Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization’s commitment to inclusion and belonging.
• As a leader, sets and promotes a culture focused on inclusion and belonging in all business practices. This includes actively seeking, hiring, and developing talented candidates and appropriately and fairly addressing issues related to inclusion in all interactions with team members.

Benefits

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• 13 Paid Holidays
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
• Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
• Professional development opportunities including mentorship program options and ongoing coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED