Care Concierge/RN
About The Position
At Home Harmony is redefining care for aging adults through a coordinated, home-based medical and pharmacy model. Our Care Concierge Team—comprised of experienced RNs, LPNs, and MAs—is passionate about delivering high-touch clinical support and thoughtful case management. As a Care Concierge / RN , you'll partner closely with a local provider to manage and support a dedicated patient panel. This is a hybrid role , blending remote clinical work with occasional in-office and in-home patient support. Your first 90 days will be office-based for training, followed by a flexible mix of home, office, and limited community-based work. At Home Harmony Launched in 2022, At Home Harmony is an innovative home-based Medical and Pharmacy practice in Richmond, VA providing exceptional healthcare for aging adults with complex chronic conditions. We are experts in utilizing Medicare's comprehensive programming to provide coordinated top-quality care. If you are seeking a meaningful, flexible opportunity in a team-oriented environment, consider a role with us. Bring your ideas, knowledge, passion and dedication to our growing team and together we can make a difference in the lives of our beloved senior population.
Requirements
- 5+ years of experience in case management, home health, hospital, or outpatient settings
- Experience in geriatrics, family/internal medicine, cardiac, or pulmonary care
- Active, unrestricted RN license and BLS certification
- EMR experience (Athena preferred) and strong technology skills
- Excellent communication, organization, and documentation skills
- Self-motivated, adaptable, and comfortable working independently in a remote environment
- Flexible and adaptable to changing operations as we grow and develop this office
- Valid drivers license, clean driving record, and ability to lift up to 50 lbs
Responsibilities
- Serve as the primary clinical liaison between provider, patients, families, and care partners
- Triage patient concerns via phone and manage EMR inboxes
- Schedule appointments, document care, and maintain accurate EMR records
- Coordinate diagnostic testing, DME orders, and review results for provider follow-up
- Monitor remote patient data (BP, pulse ox, etc.) and respond to abnormal readings
- Develop personalized care plans and support chronic care management
- Assist with care transitions (hospital discharges, rehab admissions, home health coordination)
- Educate patients and caregivers on disease management and risk reduction
- Set up RPM devices and complete assessments as needed
- Perform infrequent home visits for lab draws or patient support
Benefits
- Meaningful work with aging adults in a truly patient-centered model
- Collaborative, supportive clinical team
- Flexible hybrid work environment
- Opportunity to make a direct impact on patient outcomes and quality of life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
