Care Companion I

Carrot • West Des Moines, IA

10h • $28 • Onsite

About The Position

We are looking for a compassionate and dedicated Care Companion to join our service center team at Carrot in Des Moines, Iowa. At Carrot, we firmly believe in providing accessible, inclusive, and high-quality fertility and family-forming care to all individuals. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will also have the opportunity to work with members via video chat, and other communication avenues.
In this position, your main responsibility will be to provide outstanding customer service using your excellent communication and empathy skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members' experience, helping them navigate and achieve their family-forming goals.
By joining our service center team as a Care Companion, you will contribute to Carrot's mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples.
This is an onsite position in West Des Moines, IA. The schedule is Monday-Thursday from 11:00 am-8:00 pm and Friday from 10:00 am -7:00 pm CST. Training will take place over the first 6-8 weeks, from 8:00 am to 5:00 pm CST.

Requirements

• 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
• Superior communication skills, both written and verbal
• Ability to empathetically support a diverse member population through all paths to parenthood
• Bachelor's Degree

Nice To Haves

• Previous call center experience and understanding of call center KPIs
• Experience working at a fast-growing tech company or digital health company
• Experience with Zendesk or similar CRM platforms
• Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction,and/ or gestational carrier arrangements
• Bi-lingual

Responsibilities

• Provide outstanding customer service using your excellent communication and empathy skills.
• Effectively address their questions and concerns, ensuring they receive the guidance they need.
• Play a crucial role in shaping our members' experience, helping them navigate and achieve their family-forming goals.

Benefits

• Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level