Care Coach-Special Needs Plan

Sagility

3d•$17 - $19•Remote

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. This is a seasonal position with a tentative end date of June 2026. Employees who remain in their role through the full duration of the assignment will be eligible for an end-of-season bonus. This bonus is designed to recognize and reward team members who see the project through to completion. Are you passionate about helping others and making a difference in your community? At Sagility, we are seeking compassionate, detail-oriented professionals to join our expanding team of Care Coaches. We welcome applications from individuals with a variety of educational and professional backgrounds who are ready to bring empathy, critical thinking, and dedication to patient care. As a Care Coach, you will support adult patients, many of whom are elderly or chronically ill by conducting health assessments, coordinating care, and guiding them through their healthcare journey. You will collaborate with members of the healthcare team to ensure patients understand their health benefits and receive the right care at the right time. Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work. Sagility is an Equal Opportunity Employer/Vet/Disability.

Requirements

Bachelor’s or associate degree in any discipline
Minimum of 2 years in direct adult patient care in similar settings as above
Proficiency in Microsoft Word, Excel, Outlook, and electronic records systems
Strong interpersonal and communication skills
Ability to build trust with patients, colleagues, and healthcare stakeholders.
Critical thinking and problem-solving mindset

Nice To Haves

Experience with Medicare/Medicaid recipients
Familiarity with health assessments and benefit coordination
Background working with elderly or chronically ill patients.
Experience in BPO healthcare

Responsibilities

Conducting health assessments
Coordinating care
Guiding patients through their healthcare journey
Collaborating with members of the healthcare team to ensure patients understand their health benefits and receive the right care at the right time.