CareCoach Connect Community Health Worker Southwest Houston Region

UnitedHealth Group • Austin, TX

233d • $16 - $33 • Onsite

About The Position

CareCoach Connect Community Health Worker delivers a comprehensive model that plans/implements culturally sensitive and effective in-home family outreach services, while ensuring that services provided are in alignment with department requests and services. The CHW is responsible for providing outreach education services and basic information regarding clinic and community services to promote and encourage visits. The CHW will engage with a team of clinical and administrative staff to determine patient needs.

Requirements

• Ability to attain CHW certification within 1 year of hire
• 2+ years of experience within the community
• Ability to maintain and contribute to a safe working environment
• Ability to work with others as part of a team
• Texas driver's license
• Ability to travel up to 75% around the Houston, Katy, Sugarland and Richmond, TX area to meet with members in their homes, the hospital or in a long-term care setting
• Reside in northeast Texas

Nice To Haves

• High School diploma/GED
• Current Certification as Community Health Worker by the State of Texas
• 2+ years of experience in the delivery of service that are resident-driven and work with families to address multiple issues in-home and/or community-based environment
• Bilingual(English/Spanish) (read, write, and speak)

Responsibilities

• Engages members primarily face to face or over the phone to discuss their need for provider follow up
• Creates a positive experience and relationship with the member
• Proactively engages the member to manage their own health and healthcare decisions
• Provides member education on community resources and benefits
• Listens actively, communicates with empathy, and gathers information in a respectful manner
• Conducts outreach to encourage participation in health-related programs, services, and/or providers
• Engages patients by driving to the homes of the unable to reach population by trying to get a provider visit
• Utilizes methods that promote learning and positive behavior change
• Uses a variety of interactive teaching and coaching methods for different learning styles
• Utilizes the appropriate material to leave behind to the patient's home
• Prepares and distributes educational materials and presents at community events
• Performs all other related duties as assigned

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED