Care Circle Support Rep PACE - FT - Day - LIFE Bordentown NJ

Capital Health (US)•Life, TN

3d•$17 - $21

About The Position

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $17.25 - $21.16 Scheduled Weekly Hours: 40 Position Overview ESSENTIAL FUNCTIONS Performs a wide range of clerical duties and a variety of office functions in support of coordination of communication among members of the Interdisciplinary Team (IDT), participants, and outside providers. Serves as primary point of contact between participants, caregivers, and care team. Schedules inside and outside doctors' appointments. Assures inter and intra departmental communications to coordinate participant care via verbal, written, and email communications. Reviews physician’s orders to assure timely and accurate scheduling of testing and procedures. Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care. Notifies appropriate manager when requests for scheduling changes are received that require a physician's order. Records all scheduling changes, updates, and deletions on the schedule daily. Responds promptly to participant referrals, oversee service delivery, and monitor participant satisfaction. Effectively and accurately coordinates and communicates with all departments within Capital Health PACE that are involved with the participant appointments. Works closely with clinical leaders to ensure accuracy of all information and to ensure accuracy of all information and to ensure that participant education has been completed by nursing prior to appointments. Coordinates home health aide services for appointments as determined by participant care plan. Creates EMR authorization, transportation appointment, and escort appointment. Calls participants and caregivers and reminds them of the next day appointment(s). Schedules appointments for consulting physicians. Performs accurate and timely scanning of medical record documents. Gathers medical records information needed for physician office visits and uploads provider information returned post appointment into electronic medical record. Obtains and inputs authorizations for services into the electronic medical record in a timely manner. Utilizes excellent telephone etiquette to provide follow-up phone calls to participants regarding appointment scheduling time and revisions. Organizes appointment schedules with transportation department and notifies participants of transportation times. Attends IDT meeting daily and huddles as scheduled to remain current on participant care and appointment needs. Performs other duties as assigned.

Requirements

High school diploma or GED.
One year of related healthcare experience.

Nice To Haves

One year of college or technical school preferred.

Responsibilities

Performs a wide range of clerical duties and a variety of office functions in support of coordination of communication among members of the Interdisciplinary Team (IDT), participants, and outside providers.
Serves as primary point of contact between participants, caregivers, and care team.
Schedules inside and outside doctors' appointments.
Assures inter and intra departmental communications to coordinate participant care via verbal, written, and email communications.
Reviews physician’s orders to assure timely and accurate scheduling of testing and procedures.
Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care.
Notifies appropriate manager when requests for scheduling changes are received that require a physician's order.
Records all scheduling changes, updates, and deletions on the schedule daily.
Responds promptly to participant referrals, oversee service delivery, and monitor participant satisfaction.
Effectively and accurately coordinates and communicates with all departments within Capital Health PACE that are involved with the participant appointments.
Works closely with clinical leaders to ensure accuracy of all information and to ensure accuracy of all information and to ensure that participant education has been completed by nursing prior to appointments.
Coordinates home health aide services for appointments as determined by participant care plan.
Creates EMR authorization, transportation appointment, and escort appointment.
Calls participants and caregivers and reminds them of the next day appointment(s).
Schedules appointments for consulting physicians.
Performs accurate and timely scanning of medical record documents.
Gathers medical records information needed for physician office visits and uploads provider information returned post appointment into electronic medical record.
Obtains and inputs authorizations for services into the electronic medical record in a timely manner.
Utilizes excellent telephone etiquette to provide follow-up phone calls to participants regarding appointment scheduling time and revisions.
Organizes appointment schedules with transportation department and notifies participants of transportation times.
Attends IDT meeting daily and huddles as scheduled to remain current on participant care and appointment needs.
Performs other duties as assigned.