Care Center Sales Performance Supervisor
About The Position
The Call Center Sales Performance Supervisor is responsible for the performance, productivity, and revenue outcomes of their assigned team. This role owns team-level KPIs and drives consistent achievement of defined performance standards through data-driven leadership, consultative sales expertise, and structured performance management. The Supervisor actively monitors performance trends, identifies risks and opportunities early, and implements targeted coaching, operational improvements, and corrective actions to optimize results. This position requires deep expertise in consultative sales methodology, strong analytical decision-making, and the ability to build and sustain a high-performance sales culture grounded in measurable outcomes. Supervisors are accountable for both strong and underperforming outcomes within their team.
Requirements
- Proven experience managing performance through KPI dashboards and structured coaching frameworks.
- Demonstrated success improving team conversion metrics in a call center or sales environment.
- Ability to interpret performance data and translate insights into targeted, actionable interventions.
- Comfortable making performance-based personnel decisions when warranted.
Responsibilities
- Performance Ownership & KPI Accountability
- Coaching & Skill Development
- Operational Discipline
- Recruitment & Talent Decisions
- Strategic Contribution
Benefits
- As an ESOP organization, every employee shares in the success of the company. When we grow, you grow.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
