Care Center Manager

Park Lawn Corporation • Waco, TX

4d

About The Position

This position is the primary supervisor responsible for overseeing Care Center Operations and ensuring that the preparation and presentation of the deceased meets regulatory, organizational and client family expectations within a designated business or group of businesses.

Requirements

• Four-year degree or equivalent combination of education and experience preferred.
• 5 years of experience as a licensed Embalmer.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Ability to read, write and speak English fluently.
• High degree of overall computer proficiency.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
• Attention to detail and follow-through.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to actively listen to the needs of client families.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.

Nice To Haves

• Bachelor’s degree strongly preferred
• Valid Embalmer’s license preferred.
• Valid Funeral Director’s License highly preferred.
• Bilingual is a plus.

Responsibilities

• Trains and supervises employee(s) who prepare and embalm decedents in conformity with regulatory and organizational requirements.
• Responsible for the daily scheduling and activities of the care center and embalming personnel.
• Instructs staff on the proper and safe usage of embalming instruments and machinery in accordance with company guidelines.
• Oversees the dressing, cosmetology and casket processes.
• Ensures that remains are placed in visitation room and verifies that viewings are set up to comply with client family wishes.
• Oversees preparation of decedents for transportation as needed.
• Utilizes personal protective equipment and adheres to relevant operational and safety procedures.
• Ensures all prep room supplies, equipment and chemical substances are stored, utilized and maintained in accordance with applicable laws and organizational guidelines.
• Answers questions and assists with serving the needs of client families.
• Ensures proper paperwork, including permits, logs, identification tags, and certificates are completed accurately and timely and in accordance with relevant laws and regulations.
• Conducts and/or attends all required safety training meetings as scheduled.
• Maintains inventory and ensure preparation room and refrigeration unit are clean.
• Instructs and oversees work of Apprentice Embalmers on cases and paperwork.
• Other duties as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees