Care Center Manager

Service Corporation International•Peoria, IL

34d•$70,000 - $83,000

About The Position

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Requirements

High school diploma or equivalent
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Budgeting and expense control experience strongly preferred
Ability to work evenings and weekends
Financial and business acumen
Proficient in MS Office suite
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Excellent customer service skills

Nice To Haves

Technical school diploma or Mortuary Science preferred
Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board
Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board

Responsibilities

Financial Management Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices including overtime
Operations Manage the daily activities ensuring on-time services Assure the location’s operating practices comply with applicable federal and state regulations and Company policies Establish location goals and priorities Effectively present and communicate Company and Market strategies, values, and goals to staff Manage frontline supervisor’s responsibilities, expectations, and accountabilities Collaborate with local Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development Develop a strong, trusting, and reliable team Understand team members’ career aspirations and provide assignments to develop skills and or close gaps Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations Collaborate with Human Resources and Market Leadership for recruiting and retention
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Develop and or implement plans to improve customer satisfaction index and on-line community reviews