Care Center Manager

Gateway Services Inc•McKinney, TX

16h•$80,000 - $85,000•Onsite

About The Position

Care Center Manager – Fond Memories 📍 McKinney, TX| M-F 8AM–5PM | FT 💲 Pay Range: $80,000–$85,000 (Based on overall skill and experience) Why This Care Center is Special Imagine working at one of the largest pet care centers in Texas — right in the heart of McKinney — where small-town charm meets meaningful impact. This Care Center proudly serves more than 225 veterinary clinics across the state, yet still maintains the close-knit, personable environment you’d expect from a community-rooted team. Here, we are more than a workplace. We’re a family of pet lovers dedicated to supporting other families during one of the most meaningful moments of pet ownership: saying goodbye. Every role matters, every detail counts, and every team member plays a part in honoring the bond between pets and the people who love them. If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time. Please visit Gateway Services Inc. [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fca.indeed.com%2Fcmp%2FGateway-Services-Inc.-2%2Fabout&data=05|02|mlozada%40gatewayservicesinc.com|4c6fa73ea47049c1eb0408dd67c97456|5ca5534e5f634922aa63f769c07b3549|0|0|638780837133212189|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D|0|||&sdata=%2BF5VcyFfctKLeTz1Mp4CS68Nw5j5%2FA6gK0PbpWlw0wM%3D&reserved=0] to learn more about us. (Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!) The Operations Care Center Manager, reporting into the Regional Manager, is responsible for day-to-day decision-making and team leadership pertaining to all aspects of operations. The Care Center Manager will also oversee the deployment of corporate strategic plans within the site’s operations and the effective and efficient operation of processes in support of the organization’s targets for productivity, quality, customer service excellence, revenue, Team Member engagement and profitability growth.

Requirements

High School diploma or equivalent.
Three to five years previous supervisory experience in an industrial or service environment with proven leadership abilities.
Demonstrated leadership skills, with a strong focus on operations and business processes.
Excellent people management skills, with a track record of motivating and empowering team members
Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets.
Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and other stakeholders.
Strong organizational and planning skills, with the ability to prioritize tasks and manage conflicting demands.
Attention to detail and accuracy, with a focus on maintaining high standards of quality and safety.
Demonstrated ability to identify key issues and propose practical solutions.
High level of integrity and worth ethic.
Strong attention to detail.
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
Occasionally lifting/moving 100+ lbs.
Regular exposure to high noise environments.
Regular exposure to high heat environments.
Regular handling of deceased pets.

Nice To Haves

Post-secondary degree or diploma attainment is preferred.
Certified in Pet Cremation (CPCOP)

Responsibilities

Ownership over all day-to-day operations at the Care Center.
Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center
Ensure all activities are performed safely and that the Care Center is maintained in a compliant state.
“Think and act like an owner” – demonstrate a strong business acumen when dealing with team members, suppliers, and customers.
Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.
Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.
Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.
Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders.
Coordinate labor requirements against demand (short-term and medium-term).
Coordinate tools, operating supplies, packaging materials and products required to fulfill demand.
Manage completion of orders from intake to delivery to ensure on-time delivery of orders.
Maintain dashboards in PeT (our central order tracking and fulfillment software).
Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.
Monitor pending deliveries and expedite past-due deliveries.
Maintain and optimize routes for pick-up and delivery efficiency.
Manage inventory levels of product and supplies and coordinate re-ordering as required.
Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center
Work in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.
Verify timecards to ensure accurate biweekly payroll; manage team member expenses.
Coordinate and/or conduct training for all new and existing team members, including New Hire training, PeT specific training.
Develop and maintain strong relationships with pet owners, veterinarians, and other stakeholders
Monitor inventory levels and ensure that supplies and equipment are in good working order
Ensure that the facility is ‘Tour-Ready’ by always keeping the location clean and well-maintained, and that safety measures are in place to protect team members and visitors.
Ensure equipment preventative maintenance schedules are adhered to.
Participate in routine audits and continuous improvement activities.
Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
Model and reinforce Gateway’s operational standards by deploying policies, standards, and procedures.
Audit the Care Center to identify and close gaps versus Gateway’s standards.
Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.
Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.).
Confidently address any, and all, client concerns (with or without support from other functional areas).
Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities.
Perform other duties as required.

Benefits

Employee referral program – bring great people into our family and earn rewards
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match – we invest in your future
Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
Tuition assistance – up to $2,000 for approved education courses
Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Management practices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.