CARE ASSOCIATE (FT)

Riverside Healthcare•Kankakee, IL

5d•$18 - $21

About The Position

Riverside Healthcare is seeking an organized and personable Front Desk Registration Staff member to join our team. The individual in this role will be the first point of contact for patients and visitors, responsible for ensuring a smooth and welcoming registration process. This position is critical in managing patient flow and providing excellent customer service and demonstrates flexibility with assignments within professional scope/duties/licensure.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive experience.
Answer telephone calls with a positive attitude, take accurate messages, and address customer questions and concerns efficiently.
Assist patients with electronic registration within the clinic setting, ensuring all required information is accurately entered into the system.
Perform accurate computer data entry of patient demographics and other essential information in the EMR.
Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
Scan and file patient test results, records, and other paperwork in a timely and accurate manner, ensuring proper documentation in the EMR.
Document missed appointments in patient records and follow up on patient work queues in a timely manner.
Assist with confirming patient appointments and maintaining the front desk and reception areas, ensuring they are ready for each working day and fully operational at the start of business hours.
Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Healthcare.
Adhere to AIDET format and standards. Acknowledge and greet all customers timely with a professional and friendly demeanor.
Identify patients' needs for additional information and refer them to appropriate healthcare resources as needed.
Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
Clean exam rooms using proper wipes and following appropriate wet time guidelines to ensure a safe and sanitary environment.
Assist with maintaining office supplies and ensuring the clinic is fully stocked and organized

Benefits

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.
Our Total Rewards package includes:
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Benefits - .001 to .49 FTE:
Paid Leave Hours accrued as you work