Care Associate Analyst – Autism Care Team – Work at Home
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: This is a non-clinical position on the Autism Care Team providing support and service to the behavioral health clinical autism teams in support of optimal member care and provider partnerships.
Requirements
- 0-2 years of prior relevant work experience
- 1+ year of working in Behavioral Health
- High School Diploma
Nice To Haves
- Med Compass Experience
Responsibilities
- Process and record receipt of clinical requests and assign for review.
- Facilitate follow-up calls for additional information from providers.
- Assist clinical staff in locating services for members through provider searches.
- Provide information to clinical staff regarding results of provider or resource searches.
- Monitor fax/email mailboxes and tasking buckets.
- Submits PIN requests for providers not listed in the system.
- Assigns cases to clinicians.
- Collaborates with clinical staff on administrative processes.
- Forwards documents to be attached to clinical cases.
- Creates new cases based on new requests.
- May participate in reporting or data collection with projects.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
