Care Alliance Program Director

GE HealthCare

2d • Hybrid

About The Position

The Care Alliance Executive is a critical position to drive GE HealthCare's Care Alliance approach and deliver value to customers through long-term partnerships. The role is responsible for leading and directing all strategic initiatives, project management workstreams, and contract delivery for a Care Alliance customer. The role is a close partner to the account executive, works with cross functional teams, creates and guides operating procedures. The role has autonomy and requires high levels of evaluative judgment and operational acumen to achieve outcomes. This is a remote role that requires the candidate to work onsite at customer locations and from home office. To provide onsite customer engagement, candidate needs to reside or be willing to travel often to the Illinois market. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

• Bachelor’s degree
• Minimum of ten (10) years of experience in Healthcare, with project management, Long-Term Partnership projects, Operational and/or Service leadership experience.
• Solid business, operational and financial acumen, with strong analytical skills, including capital and operational planning in a Healthcare setting.
• Proven record in developing strong customer relationships - acting as a trusted advisor - with excellent networking, facilitation, negotiation skills and commercial mindset.
• Experienced in communication with all levels of internal and external customer organizations, including senior executives.
• Leading and influencing cross-functional and customer teams.
• Excellent verbal and written communication skills with ability to communicate and present complex business issues in a clear and concise manner.
• Experience with managing resources or horizontal leadership, conflict resolution, risk management, problem solving, and related project management tools and techniques.
• To provide onsite customer engagement, candidate needs to reside or be willing to travel often to the IL market.

Nice To Haves

• Experience in Radiology/clinical operations or medtech.
• Experience successfully delivering Long-Term Partnerships / Managed Equipment Service contracts.

Responsibilities

• Governance - establish and oversee governance structure and integrated steering committees/councils - including Care Alliance committee with GEHC and customer executive leadership team. Develop internal and external partnership operating mechanisms, content, calendars, reporting and communications strategy. Ensure alignment with Market Vice President, Region President and overall regional strategy.
• Partnership delivery - Integrate all plans to committed outcomes – track dependencies. Develop and lead project plans: milestones, resourcing/deployment, and outcomes / impact. Establish risk management plan and tools, and proactively identify, manage, and escalate risks.
• Value creation - Drive and orchestrate all elements of the value model (with Enterprise Solutions team support), and ensure alignment with improvement goals and targets. Set up performance measurement structure and reporting. Provide project status updates, track, and manage performance data / KPIs and outcomes with partnership dashboards.
• Change Management and activation - Utilize change management principles to enable and lead transformation. Lead change within project teams and establish vision and guiding principles of program with executive leadership. Interpret internal and external business challenges and recommend best practices to improve workstreams, processes or services. Utilize understanding of market trends and GEHC innovations to inform decision making process. Influence peers to take action and may negotiate with external partners, vendors, or customers. Lead others to find creative solutions within complex processes. Leverage and influence adjacent functions needed to solve issues. Ability to interrogate data to evaluate quality of information. Use multiple internal and external resources outside of own function to help arrive at a decision and serve customer.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director