Care Advocate Outbound I

Accolade • El Paso, TX

379d

About The Position

As a Care Advocate Outbound I, you will be a trusted go-to resource who helps get members engaged with Accolade and enrolled in targeted programs. You'll have the opportunity to help members get the right care at the right time—no problem is too big or too small. A successful candidate will be effective at properly educating members on the benefits of Accolade services while delivering a high quality member experience.

Requirements

• High School Diploma or equivalent
• 1+ years employment experience in the customer service industry, the service industry, administration, or reception
• Prior experience with health plan, medical office, or healthcare-related organization preferred
• Prior outbounds sales experience is a plus
• Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
• Ability to thrive in a performance based environment
• Demonstrate high level of personal accountability
• Commitment to quality and continuous improvement
• Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
• Ability to independently manage one's own workload to meet the demands of the business
• Operate from a perspective of truly caring about our clients and creating value for them
• Change champion and adapt to change quickly
• Detail-oriented, inquisitive, problem-solving in nature
• Proven ability to roll up your sleeves and make a contribution quickly
• Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization

Nice To Haves

• Prior outbound sales experience is a plus

Responsibilities

• Deliver effective and enthusiastic communication to encourage and motivate members to utilize Accolade's services and be proactive about their health
• Collect pertinent history from our members and triage to the appropriate frontline care team member
• Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team
• Proactively communicate the benefits and the value of our service with every member contact
• Independently manages task load to support outbound and inbound interactions to and from our members on a daily basis
• Meet personal/team qualitative and quantitative targets.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA
• 401(k) Retirement Plan with matching employer contributions
• Paid Time Off
• Generous Holiday Schedule + 5 floating holidays
• 18 weeks of paid parental leave
• Subsidized commuter benefits programs
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
• 1 Volunteer day per year
• Employee Stock Purchase Plan (ESPP) w/ employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees