Care Advisor, Care Concierge (bilingual English/Spanish preferred but not required)

The Helper Bees•Austin, TX

10d•$19•Remote

About The Position

Join our winning team, recently honored on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. At THB, we define our company culture through our Core Values: Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. Bee the teammate you want to work with - We work as a team, help each other and encourage each other Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary: As a Care Advisor, Care Concierge you will be responsible for assisting benefit recipients with navigation of the product platform, recommendations for service offerings, and supporting the completion orders on behalf of the member. This team utilizes the results of assessments, screenings, and their knowledge of community-based resources to help clients achieve their care journey goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning, organizing, and executing their benefits. Supervisory Responsibilities: None

Requirements

Passionate about improving health outcomes through home and community-based services
Computer proficiency and knowledge of clerical functions
Interpersonal and telephonic communication skills
Excellent written/verbal communication skills
Proven experience answering inbound calls
Ability to work with multi-disciplinary teams
Excellent time-management and organizational skills
You thrive in working in a fast-paced start-up environment
Change doesn’t scare you, in fact, it does the opposite -- it fuels you!
Must be 18 years of age or older
High School Diploma preferred
Experience in Public/Community Health, or related field preferred
Experience in one or more of the following areas: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work
Ability to remain at your designated workstation for the duration of the workday
Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (typically on a computer screen)
This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.

Nice To Haves

bilingual English/Spanish preferred but not required

Responsibilities

Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities
Make outbound calls to follow up with members
Help members and families develop their capacity of and access to resources including but not limited to: Homecare Meals Transportation Errands Home Modification Pest Control Social Support Services
Participate in the coordination and scheduling of services
Other duties as assigned/necessary

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