Plans, coordinates and directs the daily operations of a specific shift on a clinical unit. Supervises staff and facilitates communication with physicians and internal administrators to provide optimal patient and family-centered care. Is recognized as a change agent and routinely leads efforts to strengthen organizational systems that support the mission, vision, and values of the department. Role models expert communication skills to colleagues through example. Completes employee conference, risk management and unit management reports within specified time frames. Identifies the need for revision and evaluates the effectiveness of operational forms. Provides and coordinates the resources needed within the unit to provide optimal patient outcomes. Remains informed of innovative clinical trends through bench marking and evidence based practice. Role models delegation skills to colleagues and assist them in effective delegation utilizing the Synergy model for care. Mentors other Registered Nurses to the role and functions of Charge Nurse. Evaluates the use of resources and cost containment activities. Takes a leadership role in building and maintaining an environment which fosters open and candid communication. Serves as an arbitrator in resolution of conflicts between nursing staff. Takes appropriate action to correct unacceptable communication/behavior as needed. Takes appropriate action to counsel employees (i.e., verbal warnings for attendance & performance issues) Coordinates unit staffing to meet the needs of the department. Actively participates in preparation of regulatory agency reviews. Assists in administrative activities such as budget planning, identifying means of cost containment, coordinating unit staffing schedules, and ensuring communication regarding areas of concern to the Unit Director. Takes appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Unit Director and risk management). Addresses escalated patient issues and refers issues to Unit Director or Patient Advocate when unable to resolve. Identifies, initiates, and collaborates to provide needed educational programs. Develops management/ leadership focused in-service (e.g., time management, team building, conflict resolution, budget, leadership activities). Completes performance reviews with Nurse Manager input as appropriate. Achieves points and contact hours as defined in the PLAN (clinical lattice) point system to maintain position.
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Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees