Cardiovascular Clinical Guide

Devoted Health

5d • $27 - $32

About The Position

A bit about this role: Devoted Medical has built a best-in-class Hypertension Clinic to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Members with chronic conditions, like hypertension, often lack access to high-quality care because of a scarcity of primary or specialist care in their community or personal barriers to traveling to seek care. Elevated blood pressure is the leading contributor of cardiovascular morbidity and mortality– in fact, complications from raised blood pressure account for 53% of all heart disease and stroke deaths globally. Despite a mountain of proven effective interventions, the prevalence of hypertension and adverse events related to cardiovascular disease are rising at an alarming rate. We are on a mission to eradicate preventable death due to hypertension by replicating best-in-class hypertension care through our virtual care platform. Our multidisciplinary team combines remote monitoring, medication management, and high-touch disease education to deliver seamless speciality care in the comfort of our members’ homes. As a Cardiovascular Clinical Guide, you will make a meaningful impact every day by supporting members throughout their care journey. Drawing on your coaching skills, you’ll review each member’s medical history, medications, and lifestyle habits, and help them build the confidence and tools they need to monitor and improve their cardiovascular health. You’ll play a key role on our specialty care team, empowering members to set achievable goals, overcome barriers, and make lasting changes that lead to healthier, more fulfilling lives.

Requirements

• Great communication skills — you have the desire and ability to listen and engage with our members in a virtual setting
• Basic understanding of hypertension (high blood pressure) and/or cardiovascular disease
• Ability to counsel members on therapeutic lifestyle modifications
• Influential with the ability to motivate and empower people to change
• Comfort with multi-tasking (e.g., talking to member while simultaneously typing notes)
• Great organization and prioritization skills
• Independent and natural problem solver
• Experience working as part of a multidisciplinary care team
• Customer service is built into the very fibers of your being and you are passionate about helping others
• Self-reflective and have a can-do attitude
• You welcome change with embracing arms
• Certified health coach required
• At least 2 years of work experience in longitudinal chronic disease management (e.g., primary care, specialty care, etc.)

Nice To Haves

• Spanish bilingual is highly desired
• Experience caring for Medicare patients

Responsibilities

• Screen members for eligibility in the Hypertension Clinic
• Provision BP monitors, assess proper measurement technique, and reinforce accurate self-monitoring practices
• Conduct comprehensive hypertension assessments, including review of medical history, medications, adherence patterns, and lifestyle habits
• Deliver intensive lifestyle and nutrition counseling focused on sodium and alcohol reduction, weight management through heart-healthy eating and portion control, increased physical activity, and smoking cessation support
• Identify barriers to healthy behaviors and coach members toward realistic, sustainable health goals
• Utilize motivational interviewing skills with the goal to influence positive sustained behavioral changes
• Maintain accurate and timely documentation of all member interactions
• Schedule follow-up appointments with yourself, program providers, or the member’s primary care provider as needed
• Connect members with the right resources within Devoted to troubleshoot clinical or care-coordination issues
• Coordinate multidisciplinary care with Devoted teams, including Specialty Care NPs, Clinical Pharmacists, Social Workers, Behavioral Health, Community Guides (financial assistance), Clinical Associates, and Outbound Guides
• Serve as the member’s primary point of contact throughout program enrollment, guiding them through the care journey
• Synchronize and communicate care plans with PCP or other community care providers
• Conduct outreach calls to members as needed
• Identify and close applicable Stars measure gaps during member visits to support quality and performance goals

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees