Cardiology Scheduling Specialist

Baystate Health•Springfield, MA

1d•$22 - $30•Onsite

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a full-time Cardiology Scheduling Specialist to join our experienced Cardiology team in Northampton, MA. RESPONSIBILITIES: Baystate Health, Cardiology Scheduling Specialist plays a critical role in ensuring seamless operations across the cardiology service line. This position is responsible for managing daily scheduling activities, optimizing provider schedules, and supporting efficient patient flow. Oversee daily scheduling system operations to ensure accuracy, efficiency, and optimal patient flow Monitor clinic schedules and produce/distribute daily schedules Coordinate all aspects of case scheduling, including: Medical clearances Interpreter services Equipment needs Accurate procedure booking Anticipate scheduling conflicts and proactively resolve issues Schedule Management & Reporting Manage and monitor daily schedule inputs and patient volumes Generate and analyze reports to track volume, utilization, and scheduling accuracy Perform daily quality checks and implement corrective actions as needed Support reconciliation and optimization of scheduling systems and workflows Block Scheduling & Optimization Build and maintain provider block schedules Partner with Access, Registration, and physician offices to maximize schedule utilization Evaluate block usage and release unused time to improve access Develop reporting tools to monitor performance and drive efficiency Access Services and Registration Ancillary departments and vendors Communicate effectively with patients, families, and colleagues Handle complex or sensitive situations with professionalism and empathy Leadership & Team Support Serve as a resource and role model within the team Support contact center scheduling needs Assist with cross-coverage and departmental workload as needed Demonstrate flexibility in scheduling to meet operational demands SCHEDULE: Full-time, 40 hours a week, Monday through Friday 8:00am-4:30pm NO weekends, NO holidays LOCATION : 325B King St. Northampton, MA THE ADVANTAGES OF WORKING WITH BAYSTATE! Sign on bonus (Sign on Bonuses are paid to external hires only; not applicable for internal or company transfers, unless otherwise specified. Former employees are eligible after 1 year post separation from Baystate Health) Excellent Compensation High-quality, low-cost medical, dental and vision insurance Generous PTO – up to 25 days in the first year, with scheduled earned increases Continuing education support and reimbursement First Time Home Buyers Financial Packages Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include but are not limited to mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! Wellbeing programs that include but are not limited to mental, physical, and financial health QUALIFICATIONS: High School diploma or GED At least 3 years of customer service experience 3–5 years of experience in a Patient Service Representative (PSR) or similar role Strong computer skills and ability to navigate multiple systems Strong organizational skills with exceptional attention to detail Ability to multitask and manage complex workflows Excellent interpersonal and communication skills Analytical thinking and problem-solving ability Self-motivated with the ability to work independently and as part of a team High level of professionalism, flexibility, and emotional intelligence We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate! Education: GED or HiSET (Required) Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $21.95 - $25.22 - $29.82 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Requirements

High School diploma or GED
At least 3 years of customer service experience
3–5 years of experience in a Patient Service Representative (PSR) or similar role
Strong computer skills and ability to navigate multiple systems
Strong organizational skills with exceptional attention to detail
Ability to multitask and manage complex workflows
Excellent interpersonal and communication skills
Analytical thinking and problem-solving ability
Self-motivated with the ability to work independently and as part of a team
High level of professionalism, flexibility, and emotional intelligence

Responsibilities

Oversee daily scheduling system operations to ensure accuracy, efficiency, and optimal patient flow
Monitor clinic schedules and produce/distribute daily schedules
Coordinate all aspects of case scheduling, including: Medical clearances Interpreter services Equipment needs Accurate procedure booking
Anticipate scheduling conflicts and proactively resolve issues
Manage and monitor daily schedule inputs and patient volumes
Generate and analyze reports to track volume, utilization, and scheduling accuracy
Perform daily quality checks and implement corrective actions as needed
Support reconciliation and optimization of scheduling systems and workflows
Build and maintain provider block schedules
Partner with Access, Registration, and physician offices to maximize schedule utilization
Evaluate block usage and release unused time to improve access
Develop reporting tools to monitor performance and drive efficiency
Communicate effectively with patients, families, and colleagues
Handle complex or sensitive situations with professionalism and empathy
Serve as a resource and role model within the team
Support contact center scheduling needs
Assist with cross-coverage and departmental workload as needed
Demonstrate flexibility in scheduling to meet operational demands

Benefits

Sign on bonus
Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health