Cardiac Wireless Monitoring Supervisor
About The Position
Clinical Wireless Monitoring Supervisor (Norfolk, VA) The Clinical Wireless Monitoring Supervisor will be responsible for leading and providing guidance to a team of 10-15 direct reports within a cardiac telemetry service center for the ECG Solutions wireless product. Your role: Oversee scheduling, performance, and daily operations of Clinical Wireless employees, ensuring smooth floor performance and providing technical support to both staff and customers. Identify and implement operational improvements while actively participating in interviewing, onboarding, and offboarding processes. Foster the growth and development of team members through mentorship and coaching, while playing a key role in the creation and enforcement of policies, processes, and procedures. Collaborate with leadership to optimize team effectiveness. Work closely within the Clinical Wireless Monitoring department to track key performance indicators, ensuring the maintenance of high-quality standards and promoting a collaborative work environment. Availability/shift requirements: As a 24/7/365 operation, open availability is required, including rotating days, evenings, overnights, weekends, and holidays. While preferred shifts will be taken into consideration, final scheduling is based on business needs and cannot be guaranteed. The current shift schedules are as follows: 1:00pm-11:30pm EST 3:00pm-11:30pm EST 4:00pm-2:30am EST How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.
Requirements
- 1+ years’ experience with a Bachelor's Degree or 4+ years’ of experience with Vocational Education in Clinical Operations, ECG Monitoring and Analysis or equivalent; leadership experience with direct reports is preferred.
- Active CRAT or CCT certification, RN license, or licensed Paramedic with current ACLS certification.
- High technical aptitude, advanced computer skills, and proficiency with Microsoft Office software.
- Adept at working across various technological platforms, easily adapting to change, and leading a team with confidence
- Strong ECG rhythm interpretation skills, ensuring accurate assessments and optimal outcomes.
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
- Energetic people leader and team player with excellent communication skills, capable of thriving in a high-volume, fast-paced environment and remaining flexible.
- Strong listening and patience are key attributes.
Nice To Haves
- leadership experience with direct reports is preferred.
Responsibilities
- Oversee scheduling, performance, and daily operations of Clinical Wireless employees, ensuring smooth floor performance and providing technical support to both staff and customers.
- Identify and implement operational improvements while actively participating in interviewing, onboarding, and offboarding processes.
- Foster the growth and development of team members through mentorship and coaching, while playing a key role in the creation and enforcement of policies, processes, and procedures.
- Collaborate with leadership to optimize team effectiveness.
- Work closely within the Clinical Wireless Monitoring department to track key performance indicators, ensuring the maintenance of high-quality standards and promoting a collaborative work environment.
Benefits
- comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
