Cardiac Rehab Office Coordinator

FirstHealth of the Carolinas, Inc.•Pinehurst, NC

10d

About The Position

The Cardiac Rehab Office Coordinator is responsible for the efficient and effective management of daily operations within the Cardiac Rehabilitation department. This role involves patient scheduling, registration, insurance verification, and financial counseling. The Coordinator also manages the Bridge to Wellness program, coordinates meetings and events, and ensures compliance with all relevant policies and procedures.

Requirements

Associate Degree in a healthcare-related field, medical coding, or three years of experience in medical office management.
Advanced skills in office technology, proficiency in Microsoft Office, spreadsheets, tables, query setup, and report generation.
Medical terminology and ICD-10 coding required.
BCLS required.
Significant experience may be accepted in lieu of education or formal training.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work collaboratively with a multidisciplinary team.
Exceptional customer service skills and a patient-centered approach.

Responsibilities

Oversee patient scheduling, registration, charges, verification of insurance benefits, and authorization and prior approval for services.
Provide patient financial counseling and resources for assistance.
Manage the Cardiac Rehab Bridge to Wellness program, including screening, communicating with providers, enrollment, and billing.
Schedule and coordinate meetings, appointments, and other Cardiac Rehab events, including preparing agendas and minutes.
Manage and review all monitoring physicians and Medical Director yearly contracts, rosters, and signature sheets (Pinehurst and Rockingham).
Coordinate with referral sources to obtain test results and medical records necessary for patient entry.
Provide daily planning and maintenance of Cardiac rehab referral sources, both internally via EPIC and externally, as the first point of contact.
Maintain Cardiac Rehab work queues to address errors and verifications, and review in-basket messages from the Cardiac Rehab team.
Perform EPIC registration processes, scan medical records, and ensure accuracy of visit types, patient status, and provider information.
Implement and monitor effective reimbursement diagnosis and procedure codes, and communicate with patients and providers.
Schedule volunteers and daily supervising physicians.
Follow policies and procedures for the Aperek system, including ordering supplies, preparing monthly physician check requisitions, and staff reimbursement requisitions.
Prepare annual contracts for Medical Directorship and daily Cardiac Rehab Physician supervision.
Maintain up-to-date staff calendars.