Card Support Specialist I

AmeriCU Credit Union•Rome, NY

10d•$17 - $21

About The Position

As a Card Support Specialist I , you’ll be the go-to expert for everything related to debit and credit cards, ATMs, and payment solutions. This is a dynamic position where you’ll solve problems, provide guidance, and ensure smooth operations for our members and internal teams.

Requirements

Strong organizational and time management skills.
Ability to work independently and as part of a team.
Excellent communication and problem-solving abilities.
A commitment to providing outstanding member service.

Responsibilities

Assist members and staff with questions and issues related to ATMs, debit/credit cards, bill payments, remote deposits, and disputes.
Provide accurate credit card information, resolve billing discrepancies, and act as the liaison between AmeriCU and our credit card partners.
Set up new credit card accounts, process adjustments, line increases, and handle account maintenance.
Maintain deep knowledge of our credit card products, systems, and mobile banking tools to support members and Financial Center staff.
Respond promptly and professionally to inquiries, ensuring confidentiality and exceeding expectations.
Support Financial Centers with credit card-related training, marketing campaigns, and webinars.
Participate in AmeriCU’s on-call support for ATMs and kiosks, including weekend assistance for urgent card or ATM issues.

Benefits

Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!