Card Services Specialist I (Bilingual)

LMCU-posted 4 months ago
Full-time • Entry Level
Grand Rapids, MI
1,001-5,000 employees
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LMCU is currently looking for a Card Services Specialist to join our team. This Card Services Specialist I role requires a deep understanding of credit union products and services, excellent verbal and written communication skills, and the ability to multi-task in a fast-paced environment. The Card Services Specialist I assists staff and members with account and card questions; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards as well as reviewing charges to determine fraudulent activity.

  • Assists members and staff with their telephone requests regarding card servicing.
  • Answers questions about products and services and resolves problems that are within their authority to resolve.
  • Refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Prevents fraud by correctly identifying members using call identification procedures.
  • Reports any suspicious activities or potential security breaches to the appropriate personnel.
  • Provides members with information and direction regarding their account status, requests, payments, and rights and obligations associated with the account.
  • Actively participates in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.
  • Performs other related duties as assigned.
  • A minimum of one year up to three years of similar or related experience, including preparatory experience.
  • High school diploma or equivalent (required); some college coursework or banking experience is a plus.
  • Bilingual Spanish proficiency preferred.
  • Weekly pay and retirement savings options.
  • Comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
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