Card Services Representative I

Community West Credit Union•Kentwood, MI

17h•Hybrid

About The Position

Join the Community West Family! At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better. If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here! We don’t just offer a job; we offer a workplace you can be proud of: Exceptional Benefits: 401(k) eligibility at 90 days Generous PTO starting in your first year Casual, comfortable dress code Healthy work/life balance Investment in growth opportunities Opportunities for a hybrid work schedule after training Role Responsibilities: As a Card Services Representative I, you’ll support our members and internal teams by ensuring smooth, accurate, and friendly service related to card operations. Your responsibilities will include:

Requirements

High school diploma or GED
Comfortable with using a computer, Word, and Excel
Strong attention to detail
Organizational skills
Ability to multi-task
A member-first mindset

Responsibilities

Assist with daily Card Services operations
Fulfill requests for debit, ATM, and credit card orders
Support members and internal teams via phone, email, and messaging
Review, adjust, and process ATM check deposits
Conduct initial debit card dispute reviews and documentation
Manage card status updates (lost, stolen, closed) and handle reorders
Post and balance daily debit card transaction reports
Reconcile weekly ATM cash replenishments and balance related general ledger accounts