Card Payment Operations Business Analyst

Truist Financial • Wilson, NC

109d

About The Position

The position involves identifying, assessing, researching, and resolving complex issues related to accounts, systems, vendors, processes, and procedures within a specific business unit. The role includes assisting in the creation of action plans and designing implementation plans for efficiencies and improvements, which will be reviewed and presented to business unit leadership.

Requirements

• Associate's degree or equivalent education.
• 4+ years training or work-related experience in business, finance, lending, compliance/risk, or operational environment.
• Skillful in basic computer applications such as Microsoft Office software products.
• Professional, courteous, effective verbal and written communication skills.
• Ability to work independently while being actively engaged in a teamwork environment.
• Strong adaptability skills to changing priorities based on business needs.
• Solid organizational and interpersonal skills.

Nice To Haves

• Bachelor's degree in Business Administration, Banking, Finance, Lending, Compliance/Risk, or Operations.
• Previous experience in digital or electronic Payments-related functions.
• Exposure to Payment Card and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.).
• Previous experience in an operational analyst role.

Responsibilities

• Analyze assignments, gather pertinent data based on compliance, regulatory, and procedural requirements, then use this information to determine resolutions to complex issues impacting multiple lines of business.
• Gather, document, and maintain statistics, records, and reports to help establish policies, procedures, and quality control standards.
• Work with leadership and risk partners to ensure compliance and proper risk controls are practiced relative to business unit processes.
• Proactively develop new processes and update existing procedures to meet business unit changes.
• Act as a catalyst for change by making recommendations for streamlining functions and processes.
• Provide input, testing, and support for business unit systems, processes, and policies.
• Support project-oriented work efforts in research, remediation, resolution, productivity improvement, and quality enhancements.
• Utilize data compiled using computer and/or mainframe-based systems to prepare reports, graphs, and charts.
• Build knowledge of processing capabilities and functionality of origination and servicing systems.
• Demonstrate initiative to observe and gather facts to determine next steps and logical resolutions.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment insurance.
• Tax-preferred savings accounts and a 401k plan.
• At least 10 days of vacation and 10 sick days during the first year of employment.
• Paid holidays.
• Potential eligibility for defined benefit pension plan, restricted stock units, and/or deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree