Card Operations Intern - Summer 2026

CCU•Lake Forest, IL

10d•$19 - $21•Onsite

About The Position

Consumers Credit Union (CCU) is one of the largest, fastest growing credit unions in Illinois! Every year we look for a diverse group of hardworking students to join our IGNITE Intern Program. What does IGNITE mean to us and what can you expect? I nterns G rowing, N etworking, and I nnovating through T ransformational E xperiences. We hire college students because we believe in fresh ideas. These are not paper pushing, copy making internships. We provide real work experience to our Interns. During the Program you will interact with and get exposure to multiple departments and leaders throughout the Credit Union. You'll learn firsthand why we are a certified Great Place to Work and experience our awesome team atmosphere by working with other Interns on projects, volunteering in the community, and participating in events and educational sessions. Our intent is to create a future career path for students who have an interest in the financial services industry. IGNITE is designed to expose you to a variety of opportunities while fostering growth and learning. We are seeking students that are interested in a Summer 2026 internship supporting the Card Operations & Payments teams . This intern will report to the Manager of Card Operations and include supporting Card Operations by managing approximately 20 Creatio cases daily under Payment Reversal/Adjustments, ensuring completion within a 24–48-hour turnaround. Additional tasks involve reviewing and handling 4–5 daily manual reports, assisting with internal projects and initiatives, and analyzing member feedback related to card services through Medallia. On the Payments side, duties include reviewing mobile deposit queues and monitoring member feedback on payment-related issues via Medallia to ensure accuracy and customer satisfaction.

Requirements

Currently attending an accredited college or university.
Rising juniors and seniors working toward a bachelor's degree in Business Management, Accounting/Finance, or related major. Rising sophomores may be considered.
Minimum 3.0 GPA.
Ability to work 32 hours per week for the summer (generally 8:00-5:00 Monday-Thursday) for the duration of the 12-week program (5/26/2026 – 8/13/2026). The schedule will involve onsite days based in Lake Forest, IL. Local candidates only.
Proficient with Word, PowerPoint, Excel and the wider Microsoft Office suite including email, calendaring, and instant messaging.
Interest in learning about Payments and Card Operations.
Professional written and verbal communication skills.
Problem solving, critical thinking skills, ability to find solutions and resolve Member concerns and follow-up to ensure a high level of Member satisfaction.
Administrative and organizational skills.
Detailed oriented.
Ability to work independently after receiving work direction.
Good time management skills.
Interest and ability to work on group projects and in a team setting.

Nice To Haves

Basic knowledge of various digital payments is a plus!

Responsibilities

Supporting Card Operations by managing approximately 20 Creatio cases daily under Payment Reversal/Adjustments, ensuring completion within a 24–48-hour turnaround.
Reviewing and handling 4–5 daily manual reports
Assisting with internal projects and initiatives
Analyzing member feedback related to card services through Medallia
Reviewing mobile deposit queues
Monitoring member feedback on payment-related issues via Medallia to ensure accuracy and customer satisfaction.

Benefits

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
The internship is a seasonal part time position and is not eligible for most benefits.

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