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The Card Dispute Representative plays a vital role in supporting the financial well-being of Canvas members while safeguarding the credit union's integrity by ensuring secure and fair resolution of card-related issues. The position professionally assists internal and external family members with researching and processing complex debit and credit card disputes following Regulation E and Z. They collaborate with team members to ensure card disputes are completed timely and accurately for all cases filed. They are responsible for providing superior service to internal and external members and fostering member relationships that exceed expectations.