Car Wash Site Manager

Noble Gas & Soapy Noble•New London, CT

About The Position

We are seeking an experienced and skilled Site Manager to oversee our car wash operations. As the Site Manager, you will be responsible for driving business growth, managing staff, maintaining customer satisfaction, and ensuring operational efficiency.

Requirements

3+ years of experience in a supervisory role, preferably in the auto services industry
HS diploma or equivalent; degree in Business Administration or related field preferred
Excellent leadership, communication, and customer service skills
A valid driver's license and ability to travel to visit multiple locations
Ability to work in a fast-paced environment, handling multiple tasks, responsibilities, and urgencies simultaneously
Basic math skills and accuracy with handling cash and operating a point-of-sale system
Ability to lift up to 50 pounds and stand for long periods
Have open availability, capable of working a variety of shifts, including nights, weekends and holidays

Responsibilities

Develop and implement strategies to drive sales growth, and improve operational efficiency
Manage and supervise a team of assistant managers, head cashiers, and CSA’s
Recruit, train, and develop staff to ensure excellent service and operational efficiency
Monitor and maintain customer satisfaction, addressing customer concerns, complaints, and resolving issues
Implement and maintain quality control processes to ensure high standards of cleanliness
Manage inventory, supplies, and equipment maintenance to ensure efficient operations
Analyze sales data and customer feedback to identify trends and opportunities for growth
Collaborate with the Marketing Director to develop and implement marketing and promotional strategies
Maintain a clean and organized workspace, adhering to health and safety standards
Ensure compliance with company policies, procedures, and regulatory requirements