Car Wash & Detail Manager

Penske Automotive Group•Jersey City, NJ

1d•$100,000 - $125,000

About The Position

The Detail and Car Wash Manager is responsible for the supervision, training, and success of the car wash and detailing team. They are responsible for developing and implementing employee training, driving continual improvement of detailing standards, adherence to processes and procedures, providing performance evaluations and feedback, mentoring, coaching, interviewing and hiring new teammates, and managing the detailing schedule.

Requirements

Ability to train, supervise, and motivate a team
Ability to make recommendation on hiring, disciplinary actions, and termination
Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face and by phone
Ability to effectively lead a team to achieve departmental and organizational goals
Ability to demonstrate proper techniques for employees in accordance with accepted standards and company policy
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
Ability to ensure that proper safety equipment is available and being used by all employees in the car wash and detail areas
Ability to facilitate and/or conduct technical training
Computer proficiency
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
High School Diploma or equivalent; and two or more years related experience and/or training; or equivalent combination of education and experience.
Valid driver's license

Nice To Haves

High School Diploma or equivalent; one to two year's related experience and/or training; or equivalent combination of education and experience.
CAD detailing or supervisory experience is preferred.

Responsibilities

Inspects all completed carwashes and details daily and ensures that all employees are highly productive and execute their jobs in a manner that meets company standards and customer expectations
Directs and schedules the work of all body shop employees
Schedules staff to meet anticipated business demands
Trains new employees on process and procedures
Participates in the selection of new employees and makes recommendation on disciplinary actions, performance evaluations, and termination
Gives fair estimates on costs and time required for body work
Follows up on parts department orders to ensure parts availability and ensures availability of all required parts and supplies to complete repairs in a timely manner
Monitors progress and completion of vehicles in the shop, ensuring that repair and safety procedures are followed
Orders necessary chemicals and supplies and assists Detailers and Car Washers with tasks
Assists the sales department and team move, park, and rearrange cars
Makes sure that employees wash vehicle exterior, interior and exterior windows, and doorjambs
Makes sure employees apply wax to auto body and wipes or buffs surface
Makes sure employees vacuums interior of vehicles to remove loose dirt and debris
Makes sure employees cleans upholstery, rugs, and other surfaces using appropriate cleaning agents, applicators, and cleaning devices
Makes sure employees apply revitalizers and preservation agents to interior vinyl or leather surfaces and treats fabrics with spot- and stain-resistant chemicals
Makes sure employees clean engine and engine compartment with steam-cleaning equipment and various cleaning agents
Makes sure employees apply special-purpose cleaners to remove foreign materials, which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations
Inspects vehicles for noticeable defects such as dents, scratches, torn upholstery, and poor mechanical operation
Makes sure all vehicles have been restored to best of team's ability. This may include restoring appearance of engine area, rugs and upholstery, and painted surfaces using touch-up paint, dyes, and other appropriate material
Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
Prepares final billing for completed repair orders
Controls accounts receivables for body repair work
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations including hazardous waste disposal, emergency response and OSHA Right-to-Know
Keeps abreast of new equipment and tools available and recommends purchases
Ensures proper safety equipment is available and being used by all employees in the body shop
Ensures work areas and customer waiting areas are kept clean
Follows all attendance and punctuality standards and adheres to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self and subordinates in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned