Car Sales Customer Service Representative

Enterprise Rent-A-Car•Shreveport, LA

44d•$21•Onsite

About The Position

The Enterprise Car Sales Division is hiring a Customer Service Representative located in Shreveport, Louisiana to deliver exceptional customer service and support to our valued clients, both internally and externally. This role plays a crucial part in assisting Sales Consultants and Customer Experience Managers throughout the entire vehicle purchase journey and beyond, ensuring a seamless customer experience. This role is available as a full time position to provide administrative support to Car Sales Dealerships. Opening available at the following branch location: 8748 Quimper Pl, Shreveport, LA 71105 This is a full time position with a starting rate of pay $21.20 / hour based on a 40 hour work week. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 1 year of customer service experience
Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

Answer phones during peak times at the dealership
Assist Sales Consultants in collecting Information/stipulations needed for funding prior to sending to Shared Services for funding submission.
Work with customers to support the vehicle trade-in process.
Respond to customer inquiries related to financing, warranties or other customer service issues
Organize and ensure accuracy and completion of all paperwork for each customer transaction
Scan and upload all digital sales to Shared Services and FedEx Paper Sales to Shared Services
Complete and send DMV paperwork
Work with Shared Services to provide documentation or follow up that they may need to process the sale
Accounts payable and receivable support
Assist with ECOA (Equal Credit Opportunity Act) File review
Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments
Maintain files for the dealershipand tag and title follow up for current dealership inventory
Perform miscellaneous administrative job-related duties as assigned
Assist with End of Month and other reports