Car Rental Program Manager (Performance Leader)

Frontline Performance Group•Orlando, FL

12d•Hybrid

About The Position

As a Performance Leader, you will join the NRC Team and work closely with car rental leadership and frontline sales teams across your assigned territory. You will manage all aspects of client interaction, from relationship management to hands-on coaching and development of frontline producers. This role requires frequent travel within the territory and the ability to work independently while maintaining strong alignment with internal and client stakeholders.

Requirements

Car rental industry experience is required. Candidates without this experience will not be considered
Bachelor’s degree and/or equivalent education and work-related experience
3+ years of car rental industry experience
2+ years of leadership experience
Experience managing direct customer contact, employee relations, budgets, and P&L in a high-volume operation
Strong judgment and decision-making skills
Excellent written and verbal communication skills
Proven, team-oriented leadership style with a track record of success
Ability to attract, coach, and develop talent
Working knowledge of sales and performance reporting systems
Approximately 13 days per month spent in the territory (roughly 65% travel) and 7 days working remotely
Territory coverage includes the Florida market (excluding the Panhandle), with additional travel to the Georgia coast through Hilton Head
The position supports approximately 60 dealer locations across the territory

Responsibilities

Partnering with FPG clients to effectively manage rental car operation processes
Establishing and maintaining strong relationships with client leadership teams
Driving incremental sales through effective training and employee development
Managing rental car inventory and utilization across multiple locations within the territory
Providing ongoing consultative support to dealerships
Maintaining accurate and timely operational and performance reports
Associate training and development
Overall profitability of multiple rental car branches
Consultative, service-based sales leadership
Rental car inventory and utilization management
Sales and financial reporting