Car Rental Manager - UIC Arctic Operations & Development

UIC Alaska • Barrow, AK

1d

About The Position

UIC Car Rental is seeking a Car Rental Manager to oversee daily rental operations, including managing reservations, processing vehicle returns, and ensuring a positive customer experience. This position is responsible for coordinating rental logistics, maintaining service standards, and greeting and assisting customers in a professional and friendly manner.

Requirements

• Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
• Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
• Maintain and operate rental systems, including credit card machines and reservation platforms.
• Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
• Secure the rental vehicle fleet and monitor vehicle condition and availability.
• Accurately report daily sales to Accounting with appropriate backup documentation.
• Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
• Attend planning meetings with the UHL General Manager and collaborate on operational needs.
• Monitor department budget and assist with preparation of quarterly tax filings as directed.
• Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
• Support the planning and execution of sales promotions and marketing activities.
• Respond to 24-hour emergency callouts for car rental customers.
• Perform other duties as assigned.

Responsibilities

• Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
• Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
• Maintain and operate rental systems, including credit card machines and reservation platforms.
• Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
• Secure the rental vehicle fleet and monitor vehicle condition and availability.
• Accurately report daily sales to Accounting with appropriate backup documentation.
• Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
• Attend planning meetings with the UHL General Manager and collaborate on operational needs.
• Monitor department budget and assist with preparation of quarterly tax filings as directed.
• Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
• Support the planning and execution of sales promotions and marketing activities.
• Respond to 24-hour emergency callouts for car rental customers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees