About the position
The Captain - Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. The Captain - Food Server will provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.
Responsibilities
- Greeting guests in a positive, friendly manner and acknowledge all celebrations, anniversaries, birthdays, and other special notes listed in the details of the guest’s reservation
- Working knowledge of the characteristics and descriptions of every wine/champagne by the glass and major wines on the wine list
- Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink
- Consistently follow sequence of service utilizing all proper procedures standardized by the room management
- Responsible for taking food/beverage orders and carrying out wine/beverage service
- Responsible for performing table maintenance by checking on the guest throughout service
- Completing opening and closing side work
- Maintaining health code standards
- Maintain table cleanliness utilizing a silent service approach
- Handling guest checks and other related financial transactions (itemize bills correctly and efficiently secure payment)
- Bid farewell to guests, using guest’s name when known, and encourage them to return
- Maintain a level of professionalism
- Anticipate the guests’ needs and respond appropriately with a sense of urgency
- Work as a team, assisting all guests’ and employees’ needs and inquiries
- Perform all other job-related duties as requested
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/lounge floor
- Maintain complete knowledge of designated glassware and garnishes for each drink
- Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications
Requirements
- A highly motivated and energetic personality
- Work varied shifts, including weekends and holidays
- Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form
- Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling
- Requires the ability to work efficiently and within a team environment
- Applicants must be 21 years of age or above
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
- Willing to work in a loud and fast paced environment
- Must be proficient in POS software
- Possession of/or ability to possess a valid TAM card
- Possession of/or ability to possess a Health card
- Experience in Bottle service preferred, but not required
- Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
- Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
- Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis
- Adhere to and enforce company specific safety policies
- Consistently maintain a well-groomed appearance, posture and hygiene deemed by management
- Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management
- Maintain dialogue with all guests while upholding a warm, positive and friendly persona at all times
- Requires a minimum of 2 years previous work experience as food server in a lounge/fine-dining restaurant
- Candidates must exhibit wine, beverage, basic food and advanced service knowledge including wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling
- High School diploma or above
