Captain - Customer Service

Dave & Buster's-posted 3 months ago
$12 - $13/Yr
Springfield, VA
5,001-10,000 employees
Food Services and Drinking Places
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Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

  • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
  • Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
  • Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
  • Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
  • Assists in the cleanliness and organization of the rental equipment.
  • Checks for restocking of necessary supplies. Brings all areas up to standard.
  • Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
  • Assists with the set up and break down of special events functions as directed by management.
  • Provides game assistance by promptly notifying Support Technicians or Management as needed.
  • Assists and directs Guests to Kiosk areas and answer questions as needed.
  • Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Assists other Team Members as needed or as business dictates.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate.
  • Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
  • Must demonstrate ability to read and communicate in English.
  • Must be at least 18 years of age.
  • Must be at least 18 years of age.
  • Demonstrate ability to read and communicate in English.
  • Work days, nights, and/or weekends as required.
  • Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
  • Work in noisy, fast paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep and wipe frequently.
  • Medical
  • Dental
  • Vision
  • 401K
  • FREE GAMES
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