Captain, Collections

Safe Streets • Lehi, UT

11h • Onsite

About The Position

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do. Job Summary The Collections team captain leads and supports the collections team to ensure timely recovery of outstanding balances while maintaining positive customer relationships. This role combines hands on collections work with team leadership, performance coaching, and process improvement to drive cash flow and reduce delinquency for the company.

Requirements

• Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day.
• Work is performed in an office setting
• Available to accommodate varying schedule needs
• High call volume and performance-based environment
• Must be able to speak clearly and professionally on the phone
• All SafeStreets employees must be at least 18 years of age and pass a criminal background check
• Sales, Customer Service and/or Collections experience required
• Education required GED/HS
• Must have been employed at SafeStreets for a minimum of 6 months or have 1 year experience in the security industry.

Responsibilities

• Lead, motivate, and support a team of collection representatives.
• Foster a positive, result driven team culture.
• Review delinquent accounts and determine appropriate collection strategies
• Contact customers via phone, email and written correspondence to resolve outstanding balances.
• Negotiate payment plans in accordance with company policy.
• Ensure compliance with company policies, state and federal regulations, and consumer protection laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED