Captain - City Cruises

Hornblower Group • Chicago, IL

418d

About The Position

City Cruises is seeking a Captain for its Marine operation in Chicago, IL. The role involves ensuring high levels of safety, quality, service, and guest satisfaction while leading cruise operations. The Captain will be responsible for executing cruises, managing operations staff, and providing exceptional guest service, all while adhering to Coast Guard regulations and company policies.

Requirements

• High school diploma or equivalent required.
• Must currently possess 100 ton license with a satisfactory record.
• Minimum of five (5) years of marine experience, preferably including two (2) years as a captain with an outstanding record.
• Detailed working knowledge of all ship's systems and their proper maintenance.

Responsibilities

• Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide.
• Gather pertinent cruise event details from other departments to ensure special guest requests are fulfilled.
• Conduct pre-cruise meetings and communicate necessary information to crew regarding the cruise.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Participate in the execution of the Safety Program, including emergency drills.
• Participate in the proper maintenance of all ship's systems and boarding facilities.
• Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
• Ensure strict compliance to Emergency Response Plan.
• Execute other projects as assigned by management.
• Recruit non-exempt operations staff (crew) when necessary to fill vacant positions.
• Deliver training to new crew.
• Schedule crew according to staffing matrix.
• Adhere to Company's performance management guidelines for all discipline and termination situations.
• Recommend to Marine Management the promotion of crew to full-time annual positions.
• Develop positive working relationships with city department heads and peers.
• Resolve guest problems in conjunction with the on-duty Restaurant Manager.
• Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.
• Complete all shift records: checklist, logbook, payroll, and documentation of safety training.
• Ensure that incident reports are completed accurately and promptly.
• Participate in administration of payroll system including scheduling, checking, transmitting and processing.
• Execute collateral duties as assigned by Marine Management.
• Schedule crew work periods to achieve maximum payroll efficiency.
• Attend all scheduled meetings.
• Assist in accounting assistance including invoice processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED