Captain Boat Experience, Fortuna - Bellagio

MGM Resorts International

1d

About The Position

As Captain of our exclusive Luxury Boat Experience, you will represent this WOW moment and be responsible for its flawless operation. This high-visibility role requires a sophisticated blend of guest engagement, customer service operational oversight, team leadership, and real-time decision-making. You'll be charged with upholding the standards of a world-class hospitality brand while driving innovation, safety, and unforgettable guest experiences on the water.

Requirements

• High School Diploma or GED required
• 2+ years of prior relevant experience in guest-facing roles, preferably within luxury hospitality, themed entertainment, or maritime services required
• Valid Vessel operation License (e.g., OUPV Captain’s License or higher) required
• Valid vessel operation certification (e.g., U.S. Coast Guard License or equivalent), or willingness to obtain upon hire required
• Current CPR, AED, and First Aid certifications, or ability to complete training upon hire required
• Must be available to work flexible schedules, including evenings, weekends, and holidays required

Responsibilities

• Lead daily operations of the Boat Experience, ensuring all rides run efficiently, safely, and in line with luxury service standards.
• Make real-time decisions regarding weather, safety conditions, guest needs, and operational logistics to ensure seamless performance and risk mitigation.
• Management of Boat Operators and assignments based on availability/expertise.
• Supervise, coach, and mentor a team of Boat Crew Members, setting expectations around guest engagement, professionalism, and service excellence.
• Coordinate with Engineering, Safety, and Guest Services to maintain vessel readiness, manage incident response, and ensure compliance with all internal protocols and local maritime regulations.
• Makes decisions related to hiring, performance management, and disciplinary actions.
• Serve as the on-board host and narrator, delivering compelling, immersive storytelling that reflects the unique theme and tone of the property.
• Monitor guest satisfaction and respond immediately to high-profile or VIP guest needs, customizing service delivery for elevated experiences.
• Own reporting and analysis of ride metrics including guest feedback, safety logs, and team performance indicators; present insights to senior management.
• Actively collaborate with leadership across departments to align boat experiences with the overall luxury brand strategy and special event planning.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees