Captain Boat Experience, Fortuna - Bellagio

MGM Resorts International

5d

About The Position

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As Captain of our exclusive Luxury Boat Experience, you will represent this WOW moment and be responsible for its flawless operation. This high-visibility role requires a sophisticated blend of guest engagement, customer service operational oversight, team leadership, and real-time decision-making. You'll be charged with upholding the standards of a world-class hospitality brand while driving innovation, safety, and unforgettable guest experiences on the water.

Requirements

• High School Diploma or GED required
• 2+ years of prior relevant experience in guest-facing roles, preferably within luxury hospitality, themed entertainment, or maritime services required
• Valid Vessel operation License (e.g., OUPV Captain’s License or higher) required
• Valid vessel operation certification (e.g., U.S. Coast Guard License or equivalent), or willingness to obtain upon hire required
• Current CPR, AED, and First Aid certifications, or ability to complete training upon hire required
• Must be available to work flexible schedules, including evenings, weekends, and holidays required

Responsibilities

• Lead daily operations of the Boat Experience, ensuring all rides run efficiently, safely, and in line with luxury service standards.
• Make real-time decisions regarding weather, safety conditions, guest needs, and operational logistics to ensure seamless performance and risk mitigation.
• Management of Boat Operators and assignments based on availability/expertise.
• Supervise, coach, and mentor a team of Boat Crew Members, setting expectations around guest engagement, professionalism, and service excellence.
• Coordinate with Engineering, Safety, and Guest Services to maintain vessel readiness, manage incident response, and ensure compliance with all internal protocols and local maritime regulations.
• Makes decisions related to hiring, performance management, and disciplinary actions.
• Serve as the on-board host and narrator, delivering compelling, immersive storytelling that reflects the unique theme and tone of the property.
• Monitor guest satisfaction and respond immediately to high-profile or VIP guest needs, customizing service delivery for elevated experiences.
• Own reporting and analysis of ride metrics including guest feedback, safety logs, and team performance indicators; present insights to senior management.
• Actively collaborate with leadership across departments to align boat experiences with the overall luxury brand strategy and special event planning.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees