Capriccio Grill Server PM

The Peabody Hotel Group • Memphis, TN

70d

About The Position

The position involves working in a specialty restaurant, specifically in the kitchen and stewarding areas. The job requires maintaining a high level of service and compliance with departmental policies and standards. The role includes various responsibilities such as anticipating guests' needs, maintaining cleanliness and organization, and ensuring guest satisfaction. The work environment can be variable in temperature and noise levels, and may involve exposure to fumes, dust, and chemicals.

Requirements

• Minimum of 18 years of age to serve alcoholic beverages.
• 2-3 years experience as a server.
• ServSafe Food Handling Certification.
• TIPs training and TABC card (State of Tennessee Alcoholic Beverage Commission server permit).
• Fluency in English, both verbal and written.
• Cash handling skills.
• Basic computer skills.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain confidentiality of guest information and hotel data.

Nice To Haves

• High school graduate or equivalent vocational training certificate.
• Certification of previous training in liquor, wine, and food service.
• Previous culinary training.
• Fluency in a second language.
• Certification in an alcoholic awareness program.
• Certification in CPR.
• Previous guest relations training.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain positive guest and associate relations at all times.
• Be familiar with all hotel services/features and local attractions.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of table/seat/station numbers, room capacity, and proper table set-up.
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections.
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass.
• Maintain complete knowledge of all menu items, prices, preparation methods, and quality standards.
• Abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Complete opening side duties as assigned, including checking stock and setting up the restaurant.
• Take guests' food and beverage orders and input them into the system.
• Serve food and beverages to guests in accordance with departmental standards.
• Guide the activities of the assigned Busperson to ensure optimum service.
• Clear each course and reset tables immediately after guest departs.
• Complete closing side duties and reports as assigned.

What This Job Offers

• Industry: Accommodation