GlaxoSmithKlineposted 2 months ago
Full-time • Mid Level
Marietta, GA
Chemical Manufacturing

About the position

We are seeking an experienced End User Manager to play a critical role in the MA40 facility upgrade project, ensuring the successful integration of laboratory and amenity area enhancements to support a broader site expansion. This role will act as the primary liaison between end users, project teams, and stakeholders, ensuring that the upgraded facility meets operational, research, and workforce needs. The ideal candidate will have experience in facility upgrades, stakeholder engagement, laboratory and amenity planning, and project coordination, particularly in pharmaceutical, R D, or GMP-regulated environments.

Responsibilities

  • Collaborate with the Global Engineering, External engineering partner to ensure timelines, budgets, and objectives are met while prioritizing end-user functionality.
  • Work with architects, engineers, and contractors to ensure that construction and renovation align with intended use and user expectations.
  • Provide oversight on facility modifications, upgrades, and equipment integration, ensuring minimal disruption to site operations.
  • Review and approve all project deliverables, maintain clear communication with site leadership, and coordinate facility modifications and upgrades to support operational excellence.
  • Foster a strong safety culture by leading safety discussions, enforcing compliance with policies, and proactively addressing hazards (ZAPS, HAZARD IDs).
  • Oversee change control processes, ensuring they meet regulatory standards, are optimized, and executed according to established schedules.
  • Provide leadership in managing Lab Support projects, ensuring timely updates, adherence to PMO deliverables, and effective execution.
  • Build strong relationships with global engineering partners to standardize methodologies, troubleshoot issues, and implement best practices across GSK sites.
  • Ensure proper oversight of QC equipment management, relocation and strategic upgrades.
  • Work with QC Planners to align timelines for routine tasks and projects while managing team capacity and mitigating delivery risks.
  • Serve as an SME in regulatory audits and site investigations, ensuring compliance, interpreting data, resolving issues, and supporting timely resolutions.
  • Own and maintain QC documentation, including SOPs, Analytical Methods, Change Controls, and compliance with compendial standards.
  • Serve as the main point of contact for end users, ensuring their needs are fully captured and integrated into the project scope.
  • Work closely with GSK Medicines (Rx) R D group, GSC laboratory teams, and other facility users to align space utilization with operational goals.
  • Facilitate user workshops, collect feedback, and translate functional requirements into actionable project deliverables.
  • Ensure the rationalization and modernization of second-floor laboratory spaces meet the requirements of R D & GSC testing needs from the new B55 and MAPS facilities.
  • Oversee the transformation of first-floor spaces into a new canteen, multi-function meeting rooms, processing areas, ensuring compliance with operational and regulatory needs.
  • Coordinate the integration of the high-level pedestrian bridge to seamlessly connect MA40 with the new facilities (Buildings 55 & 56).
  • Develop and execute end-user communication strategies, keeping teams informed of progress, disruptions, and changes.
  • Support training and transition planning for end users, ensuring a smooth move-in process.
  • Act as an advocate for end users, resolving conflicts between design specifications and operational needs.

Requirements

  • Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent experience).
  • 3+ years of experience in facility management, laboratory planning, project coordination, or stakeholder engagement within a pharmaceutical, biotech, or R D environment.

Nice-to-haves

  • Good understanding of GMP, laboratory compliance, and facility design principles.
  • Experience managing workplace amenities, employee services, and space optimization.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to translate user requirements into actionable project specifications.
  • Microsoft Power Apps, Power BI, and other project management tools is a plus.
  • Sense of urgency, flexibility, and accountability.
  • Knowledge of SAP.
  • Executive capability and leadership to manage people and field projects teams.
  • Ability to communicate at all levels.
  • Willing to travel abroad.
  • Ability to work in a high complex matrix environment.
  • Must be a committed team player prepared to work in and embrace a team-based culture.
  • Ability to follow written procedures and document results in a neat and precise manner.
  • Intermediate computer skills required.
  • Proven record of providing excellent internal and external customer service.
  • Stay current on developments in the field and GSK-Bio Standards.
  • Work within a Multi-skilled team.
  • Maintain attention to detail, while completing multiple or repetitive tasks.
  • Demonstrate a serious commitment to accuracy and quality while meeting goals or deadlines.
  • Maintain a high level of integrity while balancing multiple priorities and responsibilities.
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