Capital One Coach - Harvard Square

Capital One • Cambridge, MA

244d • $104,500 - $115,500

About The Position

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience. As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Café Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.

Requirements

• High School Diploma, GED, or Equivalent Certification.
• At least 2 years of Customer, Retail, or Financial Services experience.
• At least 1 year of People Management experience or 2 years Retail Bank experience.

Nice To Haves

• 3+ years of Customer, Retail, or Financial Services experience.
• 2+ years of People Management experience.
• Bachelor's Degree.

Responsibilities

• Lead by example and help Café Ambassadors develop professionally and personally.
• Maintain the physical space and coach Café Ambassadors to create a welcoming environment.
• Drive continuous improvement and bring everyone along for the ride.
• Achieve and exceed customer-based goals and metrics.
• Connect with Café visitors and regulars, providing assistance and showcasing services.
• Work with local businesses, nonprofits, and charities to plan events.
• Learn and teach Capital One's products, services, and experiences.
• Showcase the digital experience and assist customers in navigating it.
• Act as a customer advocate, providing concise and easy-to-understand advice.
• Inspire and energize the Café Ambassador team.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentives.
• Inclusive workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED