Capital Collections Specialist I

Toast

79d • $22 - $36

About The Position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast.

Requirements

• 1-2 years of relevant collections experience in the lending field
• Ability to work under pressure and strong attention to detail
• Ability to follow process and procedure throughout complex customer interactions
• Highly organized, self-motivated, flexible, and adaptable
• Strong written and verbal communication skills
• Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements

Nice To Haves

• Familiarity with Salesforce and Excel
• SQL is a plus

Responsibilities

• Manage delinquent accounts across different lending products
• Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
• Work cross functionally with billing, accounting, and operational risk teams
• Address customer questions, concerns, and inquiries related to outstanding transactions
• Track and report portfolio performance metrics
• Assist with process improvement initiatives for Toast Capital Collections

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions, if eligible)
• Equity (if eligible)
• Flexible work model that fosters in-person collaboration
• Access to reasonable accommodations for persons with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level