Capacity Procurement Executive II - After Hours

R+L Carriers•Phoenix, AZ

About The Position

Capacity Procurement Executive – After-hours is responsible for managing customer freight coverage and carrier relationships during non-standard business hours. This role includes monitoring active shipments, sourcing and recovering capacity, managing service exceptions, and ensuring pickup, transit, and on-time delivery while providing consistent after-hours operational support. This position operates on a variable schedule designed to maintain a consistent 40‑hour workweek . The standard shift for this role is Monday through Friday, 2:00 p.m. – 11:00 a.m. (Arizona Time, MST) . The position also requires rotating weekend coverage every other week , with shifts scheduled on Saturday and Sunday from 8:00 a.m. – 5:00 p.m. To avoid extended work periods and ensure appropriate rest time, employees will receive one weekday off during the pay week . This results in a balanced two‑week rotation that alternates between: Week 1: Weekend coverage; with one weekday off (40 total hours) Week 2: No weekend coverage; with one weekday off (40 total hours) Schedules may be subject to change based on business needs, staffing levels, and departmental requirements. Capacity Procurement Executive – After-hours responsibilities and essential job functions include, but are not limited to the following: Provide after-hours support for urgent customer, carrier, and internal team inquiries. Serve as an after-hours point of contact for customers regarding load updates and capacity availability. Cover open and uncovered loads during nights and weekends using approved carrier networks and load boards to match customer needs with available capacity. Negotiate rates with partner carriers to recover, secure, and cover available or at-risk loads while maintaining profitability. Dispatch carriers and properly update loads within the transportation management system. Ensure customer freight is covered during after-hours operations by managing pickup, transit, and on-time delivery; Monitor active loads and perform continuous track and trace to identify service risks, delays, and potential failures. Maintain frequent communication with partner carriers to confirm shipment status, location updates, and delivery expectations. Consistently take ownership of shipment exceptions and resolve issues constructively, efficiently, and with urgency. Recover disrupted, delayed, or failed loads through proactive carrier sourcing and contingency planning. Escalate critical service failures, missed appointments, capacity risks, and unresolved issues to the on-call manager. Maintain ongoing communication with carriers, appropriate stakeholders and internal business partners to ensure visibility and alignment during after-hour operations. Ensure seamless next‑day continuity by proactively communicating activities, ETAs, delays, and service issues to Operations, Sales, and Dispatch teams; provide accurate documentation and detailed notation is to support escalation and resolution efforts. Regular and reliable attendance, with or without reasonable accommodation, is an essential function of this position and is crucial for maintaining workflow and productivity. The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Requirements

High School Diploma or GED
1+ years of relevant working experience in capacity procurement, dispatch, track and trace, or after-hours logistics operations.
Previous experience with transportation management systems (TMS) and load boards; McLeod preferred.
Ability to work nights, weekends, and extended hours as required by business needs.
Ability to multitask and shift focus in a fast-paced, dynamic and evolving logistics environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service.
Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.
Demonstrated ability to work independently with limited supervision during after-hour/weekend shifts.
Proficient in conducting negotiations to achieve mutually beneficial outcomes.
Capable of identifying interests and developing options that satisfy all parties involved.
Strong interpersonal skills and a collaborative mindset to work effectively with internal teams and external partners.
Proficient in building and maintaining positive relationships with colleagues, clients, and stakeholders.
Proficient in both written and oral communication.
Capable of clearly and effectively conveying information and presenting to internal and external business partners.
Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).
Ability to read, write, and speak English fluently
Ability to maintain regular and reliable attendance, with or without reasonable accommodation.

Nice To Haves

Bachelor’s Degree in Business with emphasis in Supply Chain, Sales, Marketing, or International Business preferred.
Experience in some or all of the following modes a plus: dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal.
ability to speak Spanish fluently is a plus.

Responsibilities

Provide after-hours support for urgent customer, carrier, and internal team inquiries.
Serve as an after-hours point of contact for customers regarding load updates and capacity availability.
Cover open and uncovered loads during nights and weekends using approved carrier networks and load boards to match customer needs with available capacity.
Negotiate rates with partner carriers to recover, secure, and cover available or at-risk loads while maintaining profitability.
Dispatch carriers and properly update loads within the transportation management system.
Ensure customer freight is covered during after-hours operations by managing pickup, transit, and on-time delivery
Monitor active loads and perform continuous track and trace to identify service risks, delays, and potential failures.
Maintain frequent communication with partner carriers to confirm shipment status, location updates, and delivery expectations.
Consistently take ownership of shipment exceptions and resolve issues constructively, efficiently, and with urgency.
Recover disrupted, delayed, or failed loads through proactive carrier sourcing and contingency planning.
Escalate critical service failures, missed appointments, capacity risks, and unresolved issues to the on-call manager.
Maintain ongoing communication with carriers, appropriate stakeholders and internal business partners to ensure visibility and alignment during after-hour operations.
Ensure seamless next‑day continuity by proactively communicating activities, ETAs, delays, and service issues to Operations, Sales, and Dispatch teams; provide accurate documentation and detailed notation is to support escalation and resolution efforts.
Regular and reliable attendance, with or without reasonable accommodation, is an essential function of this position and is crucial for maintaining workflow and productivity.