C.H. Robinson Worldwide-posted about 1 year ago
Full-time • Entry Level
Sartell, MN
Support Activities for Transportation

The Capacity Portfolio Representative position at C.H. Robinson is designed for self-starters who thrive in a fast-paced, entrepreneurial environment. This role combines inside sales, account management, and operations to grow and manage a portfolio of carriers, ensuring optimal service delivery by matching the right truck with the right shipment. The position emphasizes relationship-building, problem-solving, and exceeding customer expectations, with a focus on continuous development and a supportive team culture.

  • Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
  • Learn about carriers' business goals, preferences, and capabilities to maximize relationships and satisfaction.
  • Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
  • Leverage technology such as automated booking products, C.H. Robinson's carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
  • Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions.
  • Use capacity analysis and internal costing tools to guide buying and negotiating strategies.
  • Proactively post, negotiate, and secure available capacity to meet customer needs.
  • Provide outstanding service by addressing carrier issues promptly and implementing effective solutions.
  • Regularly review and act on carrier feedback to improve service.
  • Identify and recommend the best payment solutions for each carrier based on their needs.
  • Assist carriers with cash advances and resolve payable issues to ensure smooth operations.
  • Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
  • Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
  • Identify root causes of issues and implement solutions to enhance performance.
  • High School Diploma or GED equivalent.
  • Value a diverse and inclusive work environment.
  • Hold a Bachelor's degree from an accredited college or university.
  • Have experience using customer perspective to guide decisions and actions.
  • Can persuade, motivate, influence, and negotiate with others.
  • Display strong decision-making, multi-tasking, communication and interpersonal skills.
  • Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations.
  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
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