Capacity Portfolio Representative

C.H. Robinson Worldwide • Sartell, MN

445d

About The Position

The Capacity Portfolio Representative position at C.H. Robinson is designed for self-starters who thrive in a fast-paced, entrepreneurial environment. This role combines inside sales, account management, and operations to grow and manage a portfolio of carriers, ensuring optimal service delivery by matching the right truck with the right shipment. The position emphasizes relationship-building, problem-solving, and exceeding customer expectations, with a focus on continuous development and a supportive team culture.

Requirements

• High School Diploma or GED equivalent.

Nice To Haves

• Value a diverse and inclusive work environment.
• Hold a Bachelor's degree from an accredited college or university.
• Have experience using customer perspective to guide decisions and actions.
• Can persuade, motivate, influence, and negotiate with others.
• Display strong decision-making, multi-tasking, communication and interpersonal skills.
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers' business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
• Leverage technology such as automated booking products, C.H. Robinson's carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions.
• Use capacity analysis and internal costing tools to guide buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions.
• Regularly review and act on carrier feedback to improve service.
• Identify and recommend the best payment solutions for each carrier based on their needs.
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations.
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
• Identify root causes of issues and implement solutions to enhance performance.

Benefits

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED