Capacity Planning, Business Process Manager II

TD Bank • Jacksonville, FL

1d

About The Position

Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections. Including identifying opportunities for operation efficiencies with supported businesses. Forecast volumes, work rates, and attrition as needed. Track accuracy and update projections. Work with front line managers to understand monthly performance results, plan for demand and productivity changes in the business and make staffing recommendations to senior managers and executives Complete monthly reporting activity for executive presentations Conduct analytics to identify operational inefficiencies and recommend changes to staffing plan. This includes gathering and validating data, conducting analysis, and presenting results to partners and business managers. This may be ad hoc for a specific business, a scalable analysis to be applied across multiple businesses, or an urgent task to support executive decision making. Work with peers across the organization to gather results/inputs and to implement fair/appropriate performance improvement targets into capacity plans for served businesses Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team's capacity planning process and tools. Embrace the one team mentality by providing mentorship and collaboration with peers and partners.

Requirements

• Bachelors degree
• 7+ years bank operations experience
• Advanced Excel Experience
• Strong PC skills including but not limited to Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change without direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrates leadership skills
• Ability to consult on the largest and most complex projects

Responsibilities

• Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections. Including identifying opportunities for operation efficiencies with supported businesses.
• Forecast volumes, work rates, and attrition as needed. Track accuracy and update projections.
• Work with front line managers to understand monthly performance results, plan for demand and productivity changes in the business and make staffing recommendations to senior managers and executives
• Complete monthly reporting activity for executive presentations
• Conduct analytics to identify operational inefficiencies and recommend changes to staffing plan. This includes gathering and validating data, conducting analysis, and presenting results to partners and business managers. This may be ad hoc for a specific business, a scalable analysis to be applied across multiple businesses, or an urgent task to support executive decision making.
• Work with peers across the organization to gather results/inputs and to implement fair/appropriate performance improvement targets into capacity plans for served businesses
• Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team's capacity planning process and tools.
• Embrace the one team mentality by providing mentorship and collaboration with peers and partners.

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees