Cannabis Product Associate (Full-Time), OH

Ethos International Ltd•Lebanon, OH

11d

About The Position

The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision. We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.

Requirements

Minimum of a high school degree required; college degree preferred
2 years of customer service experience
Cannabis experience preferred
Local applicants preferred
Experience in a retail or customer service setting
Superior customer service skills and phone etiquette
Cash register experience with speed and accuracy
Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
Strong organizational skills
Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
Detail oriented with an eye on process optimization
Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday.
Must be capable of working in front of a computer for extended periods of time based on job duties listed above
Must be able to handle constructive criticism and guidance
Proper employment documentation; reliable transportation and valid driver's license
Ability to work 7 days per week including some holidays and to be flexible with schedule
Knowledge of marijuana strains, formulations, extracts and other products on the market
Excellent customer service skills
Attention to detail
Precise math skills
Organizational skills
Multi-task oriented
Ability to work in a fast-paced, changing, and challenging environment
High level of integrity and a strong work ethic
Proficiency in computer usage, including retail point-of-sale software
Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Must pass stringent background test requirements of state you will be working in.
Age requirements; MA 21, OH 21 and PA 18.
Possess valid driver's license or state ID card; authorized to work in the U.S
Extended time sitting, walking, bending, and reaching is possible

Responsibilities

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Greet all patients in a warm, sincere, and helpful manner
Provide an excellent customer experience while assisting in the sale of cannabis products
Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
Assist patients with choosing the right products according to their ailments
Ensure orders are fulfilled efficiently with 100% accuracy at all times
Operate cash register, computer-based POS system, and cash drawer
Adhere to company Standard Operating Procedures
Verify patient allotment and ensure he/she is eligible to make purchases using the state system
Maintain proper cash handling procedures at all times
Maintain fully stocked and clean POS counters at all times
Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
Ensure opening and closing cleaning and organization is completed
Participate in periodic staff meetings
Ensure POS counters are ready when dispensary opens
Manage inbound phone inquiries and route calls accordingly
Adhere to all Medical Cannabis laws
Maintain a positive attitude that promotes teamwork
Work collaboratively and respectfully with other team members
Participate in ongoing education and professional development opportunities
Read industry publications to keep up to date on trends
Additional duties as assigned by management