Parent Engagement Specialist
About The Position
Dogtopia, the industry leader in dog daycare, boarding, and spa services, is seeking energetic, organized, business-minded individuals to serve as the first point of contact as Canine Concierge. The company is looking to make two part-time hires. Candidates should love dogs and be proactive in their development towards becoming better canine citizens. Upon successful completion of training, team members can bring their dog to work. As a Canine Concierge, you will be responsible for working with all customers and team members to ensure the customer experience meets the highest standards of satisfaction.
Requirements
- Must love dogs
- Ability to spend up to 100% of work time standing
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills, along with customer tolerant
- Ability to make/take phone calls while still assisting lobby
- Must be comfortable with upselling
- Energetic
- Organized
- Business-minded
- Proactive in their development towards becoming better canine citizens
- A self-starting individual with VERY STRONG organizational skills
Responsibilities
- Selling daycare enrollments
- Leading tours of our facility
- Booking Meet & Greet appointments on the phone
- Making phone calls to leads
- Following-up with Pet Parents and Dogs via phone and text
- Posting to Instagram and Facebook
- Using computer software including MS Office, iOS and more
- Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms
- Cleaning
- Managing a POS system
- Greeting EVERYONE that walks into Dogtopia!
- Understanding Dogtopia’s Noble Cause
- Understanding our Dogtopia-isms
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
- Inventory management of office supplies
- Communicates behavior modification plans to pet parents and any behavior challenges
- Maintains a neat and organized Front Desk team and area at all times
- Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards
- Answering Phones, emails and questions from Pet Parents
- Strive for high customer review ratings!
- ENJOY your team!
- GROW your team!
- PLAY to your fullest potential
Benefits
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture
- Career progression based on performance
- Additional certification programs available
- Competitive wages with flexibility in scheduling
- Learn key skills related to customer service, teamwork, or even sales
- Benefits for Full-Time team members
- Employee discount
- Flexible schedule
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
