Canine Adoptions Supervisor

Kansas City Pet Project•Kansas City, KS

18h•$44,000 - $50,000

About The Position

The Supervisor of Canine Adoptions drives the success of KC Pet Project’s adoption program through strategic and operational leadership, instilling a culture of compassion and empathy, and empowering team members to partner with our community as stakeholders in our mission and lifesaving efforts. This position is responsible for effective planning and execution of daily operations to meet the needs of our organization and our community, including staffing, training and development, customer experience excellence, problem escalation and resolution, and performance monitoring. The ideal candidate will have experience with animal care and handling, customer service, managing a team in a high stress environment and strong communication skills.

Requirements

High School or equivalent.
Minimum two years of experience in a customer service or retail sales role, including at least two years in a supervisory capacity. Supervisory experience should include leading customer or retail programs with demonstrated success.
Minimum one year of experience in hands-on animal care/handling is required.
Possession of a valid driver’s license and acceptable driving record
Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, AirTable, Slack, etc.)

Nice To Haves

Bilingual (English/Spanish) or multilingual is preferred but not required.
Additional compensation for employees who speak both English and Spanish.

Responsibilities

Responsible for being an exemplary role model in customer experience excellence. Project a professional image, maintain a positive attitude, and deal tactfully and effectively with the public. Represent KC Pet Project in a professional, caring, and solution-oriented manner while embracing our “Solutions, Not Excuses” and “One Mission, One Team” mottos.
Alongside the Manager of Canine Care & Adoptions, deploy team building and professional development strategies to create and retain a high-performing team, and ensure all team members, both staff and volunteers, are properly trained, adequately utilized, and provided opportunities for continued growth.
Maintain an extensive knowledge of internal shelter policies and processes, community resources, animal control ordinances, local and state regulations, and appropriate standards of care. Stay up to date on organization needs and capacity to proactively align support.
In collaboration with the Adoptions Manager, provide ongoing management, accountability, coaching, mentoring, and performance feedback for team members, both staff and volunteers, to elevate performance, support personal growth, and act as exemplary representatives of the organization.
Demonstrate progressive leadership, actively contribute to reaching department and organization goals, and ensure completion of assigned department tasks and responsibilities in an efficient and effective manner.
Responsible for scheduling, timecards, time off requests, and monthly reporting for the department.
Process all daily paperwork, deposits, and other essential processes with accuracy and attention to detail. Responsible for proper internal controls and bookkeeping for the department.
Manage and conduct appropriate matchmaking and adoption counseling and assist and provide information to potential and/or new adopters to aid in successful long-term placement. Ensure all transaction paperwork and computer records are complete and accurate in PetPoint.
Manage and maintain community engagement efforts to increase volunteer and donor support through in-kind and monetary donations, volunteer service, and customer satisfaction surveys and platforms.
Adhere to and ensure compliance with all KC Pet Project organizational policies and procedures and safety guidelines and procedures.
Perform other duties and special projects, as assigned, or needed.