Candlewood Suites Lexington - Front Desk 2nd/3rd Shift

RAINMAKER TEAM LLC • Lexington, KY

415d • $31,200 - $31,200

About The Position

The Front Desk Agent at Candlewood Suites Lexington is responsible for managing guest reservations, checking guests in and out, and providing assistance with various guest needs during their stay. This role requires excellent customer service skills and the ability to work efficiently in a fast-paced environment, floating between 2nd and 3rd shifts.

Requirements

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Benefits

• Dental insurance
• Vision insurance
• Employee discount
• Opportunities for advancement
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed