Scheduling Specialist Cancer Services

St. Charles Health System-posted 8 days ago

$22 - $30/Yr

Full-time • Entry Level

Bend, OR

5,001-10,000 employees

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In this vital role, you’ll be at the heart of patient care—coordinating treatment schedules with precision, while supporting a collaborative and mission-driven clinical environment. At the core of our practice is teamwork. You’ll work closely with radiation oncologists, nurses, therapists, physicists, and administrative staff to ensure seamless scheduling that prioritizes patient care and comfort. Your role is more than logistics—it’s about connection, communication, and contributing to a greater purpose. The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship and other supportive care treatments All of our staff support our patients in the various stages of their treatments.

Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee.
Schedules multiple appointment types including: New patient visits, radiation therapy services, physician referrals, imaging studies, and other procedures.
Coordinates patient care with outside facilities.
Demonstrates excellent customer service skills and handles high volume of calls.
Understands medical terminology and procedures.
Responsible for communicating pertinent information related to procedures.
Accurately process written orders, enters appointments into scheduling system.
Prioritizes work to ensure all details are addressed and proper documentation is input into system.
Responsible for accurate patient registration.
Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits.
Processes payment accurately, and completes daily deposits.
Understands how to perform RTE (real time eligibility) for insurance benefits.
Assists with prior authorization when needed.
Retrieves and scans patient records and forms into appropriate EMR systems.
Prepares physician reports and correspondence.
Responsible for accurate charge entry and performs review of charges.
May be required to cover responsibilities in Bend and Redmond sites.
Assists with special projects as needed.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.

High school diploma or GED.
One year working in a physician’s office, medical clinic, or hospital setting.
Experience in customer service and dealing with physician office staff/general public.
Knowledge of medical terminology and procedures.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to multi-task and work independently in a high pace office environment.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Attention to detail.
Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.
Demonstrates proper phone etiquette.
Uses active listening skills.
Prioritizes workload to assure timely completion of tasks.

Associates degree or higher.
Experience in scheduling and registration.
Oncology/ medical office practice experience.

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