Campus Store Leader - Aurora, CO

Follett Higher Education Group • Aurora, CO

391d • $37,440 - $53,830

About The Position

The Campus Store Leader is responsible for supporting the Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and ensuring operational excellence. This role emphasizes delivering exceptional customer service, mentoring team members, and maintaining financial performance while adhering to company values and standards.

Requirements

• Experience in retail management or a similar role.
• Strong leadership and team management skills.
• Ability to analyze financial metrics and drive sales growth.
• Excellent customer service skills and a solutions-oriented mindset.
• Proficiency in cash handling and operational procedures.

Nice To Haves

• Experience with visual merchandising standards.
• Familiarity with inventory control systems.
• Ability to engage with campus communities and facilitate events.

Responsibilities

• Execute store plans and daily operations for both traditional and rush periods consistent with company objectives.
• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Handle shipping/receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Execute in-store course materials activities in collaboration with course materials leadership.
• Supervise the work activities of team members including training and coaching on company and store standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
• Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Greet customers and answer phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback and proactively provide solutions to feedback.
• Communicate and partner with the campus for day-to-day operational activities and facilitate campus events.

Benefits

• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed