Campus Safety Lead Dispatcher
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About The Position
The Lead Dispatcher at New York University (NYU) plays a crucial role in overseeing the dispatch operations for the Campus Safety Communications Center. Under general direction, this position supervises dispatchers and serves as the primary point of contact for a designated shift. The Lead Dispatcher is responsible for managing incoming communications, coordinating timely responses, and ensuring efficient communication between relevant parties across NYU's global enterprise. This includes receiving, evaluating, and prioritizing all emergency and non-emergency calls for service, ensuring that the appropriate response units are dispatched promptly. In addition to managing dispatch operations, the Lead Dispatcher is tasked with leading, advising, and training both new and current personnel. This role involves coordinating shift coverage and ensuring compliance with all established operating procedures. The Lead Dispatcher must maintain the operational efficiency of various communication tools, oversee the implementation of upgrades and enhancements, and compile and present operational reports and statistics for the designated shift. This position is vital for maintaining the safety and security of the university community, requiring a strong commitment to effective communication and operational excellence. The Lead Dispatcher must be proficient in emergency communications systems, including Computer Aided Dispatch (CAD), multiple two-way radio systems, alarm receivers, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems. The role demands strong professional and courteous customer service skills, organizational skills, and the ability to manage multiple tasks in a fast-paced, potentially stressful environment. The Lead Dispatcher must also demonstrate sound judgment in emergency situations and the ability to make split-second decisions in accordance with university policy and procedures. This position requires regular attendance and punctuality, as the Communications Center operates 24/7/365, and the Lead Dispatcher must be available to work weekends and different shifts on a rotating basis.
